Social Media Marketing (SMM) is a type of digital marketing which uses social media and networking websites to promote the products or services of an organization by means of paid and organic means. It is a platform where marketers can interact with customers, resolve queries and complaints, announce new products and services, get feedback and recommendations, and build their communities. A Quick Overview of Social Media Marketing. Social media marketing first started with publishing. Businesses share their social media content to attract traffic to their websites and, possibly, sales. Yet social media has evolved well beyond being just a place to broadcast content. Nowadays, businesses use social media in a myriad of different ways. For example, a business that is concerned with what people think about its brand would monitor discussions on social media and respond to specific mentions (social media listening and engagement). A company that wants to understand how it performs on soci...
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